Proof of Address at Rainbet: Which Documents Are Accepted

What makes an address document valid

A proof of address does one job. It links your name to the physical place you live right now. For that link to hold, three details have to appear on the same page: your full legal name spelled the way you registered it, the residential address you gave during sign-up, and an issue date.

Rainbet accepts documents issued within the last three months. Older paperwork gets rejected even when every other detail is correct. A council tax bill from last spring will not pass in autumn, no matter how official it looks.

The address on the document must match the one on your account. If you moved and forgot to update your profile, update it first, then upload. Mismatched addresses are treated as a red flag, not a typo. Post office boxes, work addresses, and the addresses of friends or relatives do not qualify. The document also has to be a full image, all four corners visible, nothing cropped, no fingers covering the date. Verification under Rainbet's Anjouan Gaming Authority licence runs on human review plus automated checks, and both need to read the whole page.

One more point that catches players out: the format has to be genuine correspondence, not a printout you typed yourself. A supplier logo, an account number, and a billing period all help a reviewer trust the file. Handwritten notes, edited PDFs, and letters with the date removed get flagged straight away. Treat the document exactly as it arrived and leave it untouched.

Documents Rainbet accepts and how fresh they need to be

Not every official letter works. The list below covers what passes, along with the age limit for each type. When in doubt, a recent utility bill is the safest choice.

Mobile bills sit on the rejected list for a reason. A mobile number travels with you, so it does not prove where you sleep. Stick to documents tied to a fixed property.

Why address uploads get rejected

Most bounced uploads fail for the same handful of reasons. Knowing them ahead of time saves you a second round of waiting.

• The document is too old. Anything past the three-month window (or twelve months for council tax) is refused automatically.
• The name does not match. A statement in a partner's name, or a shortened version of yours, breaks the link the check relies on.
• The address is different. You updated your postcode on one document but not on your account, or you moved and never changed your profile.
• Part of the page is cut off. A missing corner usually hides the date or the address, so reviewers cannot confirm either.
• It is a screenshot, not a document. A banking app home screen showing your balance is not a statement. Download the full PDF statement instead.
• The image is blurry or glare-covered. If a human cannot read the date, the upload fails.

Rainbet reviews KYC submissions in up to 24 hours. When a document is rejected you get a reason, so fix the specific fault rather than re-uploading the same file. Proof of address usually comes alongside two other checks: photo ID such as a passport or driving licence, and proof of payment for the method you deposited with. Preparing all three at once means you clear the whole review in a single pass.

A quick warning about timing. Verification is not a one-time gate you pass and forget. Rainbet can ask for a fresh address document later, especially if you change your withdrawal method or a security team flags unusual activity. Keep a recent bill saved somewhere handy so a repeat request does not stall a cash-out. Players who leave verification until the moment they want to withdraw are the ones who wait longest, because the review clock only starts once every file lands. Upload early, right after you register, and the address check is already behind you by the time your balance is worth cashing out.

Finding a document that qualifies

You may already have a valid proof of address sitting in your inbox. Most billing is paperless now, and a downloaded PDF is accepted as readily as a posted letter, provided it shows the supplier, your name, your address, and a date.

Here is where to look, in order of how quickly you can get one:

1. Log in to your energy or water supplier's online account and download the most recent bill as a PDF.
2. Open your bank's website (not the app) and export a full statement page that includes the header with your name and address.
3. Check your email for broadband or landline invoices from the last three months.
4. Dig out your annual council tax bill, which stays valid for twelve months and is the easiest option early in the tax year.
5. If nothing recent exists, request a paper statement from your bank. It arrives within a week and works perfectly.

Photograph paper documents flat, in daylight, on a dark surface so the edges stand out. Avoid flash, since glare across the page hides text and forces a re-upload. For digital files, upload the original PDF rather than a screenshot of it, and make sure the file is not password-protected, because a locked PDF cannot be opened by the review team. If your bill spans several pages, the first page carrying your name, address, and date is the one that matters. Once the address check passes, your account is fully verified and withdrawals move at their normal pace: crypto within 24 hours, Visa and Mastercard in one to three business days. You can review the full list of cash-out routes on the payments page, and if an upload was refused, our guide to verification rejection reasons breaks down each fault. New to the process? The why ID is required explainer covers the legal side.

Common questions about proof of address